Order Process, Delivery & Service

Order Process, Delivery & Service

Ordering via our website

In our webshop you will find our collection available to order online, often directly from stock and delivered to your home quickly. Would you like to order an item? Enter the desired quantity and click the “Add to cart” button to add the item to your shopping cart. You can then continue shopping or proceed to confirm your order. In the checkout, you enter your personal details and select your preferred payment method. Once the payment has been completed, you will receive an order confirmation by email and we will prepare your order for shipment as soon as possible.

Prices

All prices on our website include VAT.

Payment options

When placing your order, you can choose how you would like to pay. We offer the following options:

iDEAL (Bancontact for Belgian visitors):
With this payment method, you can complete your payment directly during the checkout process via your own bank. You pay within your trusted online banking environment, based on your bank’s specific security methods. If you use online banking, you can use iDEAL or Bancontact immediately without registering. Once we have received your payment, we will confirm your order and deliver the items in accordance with the stated delivery time.

Credit Card:
You can pay with your MasterCard, Maestro or VISA card. The transaction is processed via the trusted and secure environment of Payment Service Provider PAY.

in3:
With in3, you can pay for your purchase in three equal instalments, with no interest or hidden fees. You pay the first instalment directly at checkout in our webshop. The second instalment follows after 30 days and the third after 60 days.

American Express:
You can pay with American Express. The transaction is securely processed via Shopify Payments.

Free delivery in the Netherlands

Your order will be delivered free of charge within the Netherlands.

Delivery costs Belgium

Delivery costs for Belgium are €9.95 per shipment. The delivery costs are calculated and displayed at checkout.

Delivery time

The delivery times stated with the products are indicative. The final delivery time will be confirmed in your order confirmation.

Method of delivery

Depending on the composition of your order, it will be delivered by our carrier or by post. If the order can be shipped as a parcel, PostNL will handle the delivery. For other deliveries in the Netherlands, our carrier Dutchned BV will take care of delivery. In Belgium, deliveries are handled by Extra@Home.

After completing your order, you will receive a confirmation email with the option to schedule a delivery date with the carrier. Otherwise, the carrier will contact you to arrange the delivery date. The items you ordered are delivered packaged and unassembled to the first door on the ground floor.

Delivery information

After placing your order, you will receive a status confirmation including a Track & Trace code (in case of PostNL). If no one is present at the specified delivery address at the time of delivery, PostNL will attempt delivery again at a later time. In the case of delivery via our carrier, Dutchned BV or Extra@Home will need to schedule a new appointment. In both cases, a “not at home” notification will be left.

Sofa placement service

It is possible to have your sofa delivered with our additional placement service. This service includes delivery of the sofa inside your home (up to the 4th floor, provided there is easy access). It is therefore important that the sofa/package can be transported safely through the stairwell. If a spacious elevator is available, the number of floors does not matter. The responsibility for ensuring the package fits through doors, hallways, stairwells or lifts lies with the customer.

Our delivery team will place and assemble the sofa and take the packaging materials back with them. This additional service is available for deliveries from Monday to Friday and costs an additional €75. Please note: this service is not available for customers in Belgium.

Validity

Our offers are valid while stocks last.

Complaints procedure

Do you have a complaint or question about our products or services? You can contact us in the following ways:

  • By email via info@woood.nl

  • By phone via +31 (0)88-2290111 during office hours on weekdays from 09:30 to 17:00 and on Saturdays from 12:00 to 17:00

  • Via our online chat from Monday to Friday, 08:30 – 17:00

We recommend clearly describing your complaint and, where possible, including photos that clearly show the issue.

A complaint is considered valid if it is not caused by:

  • incorrect assembly or handling

  • damage due to intent or negligence

  • improper use or negligent maintenance

  • normal wear and tear

You will receive a substantive response from us as soon as possible (no later than within 3 working days).

Disputes committee

If, in your opinion, a complaint has not been handled or resolved satisfactorily, you may submit your complaint/dispute to the Disputes Committee (www.sgc.nl).

Warranty

The statutory warranty applies. For all items purchased from us, the statutory warranty applies. This means that a product must meet the reasonable expectations of the consumer. In addition, we provide a standard 2-year warranty on our items. After reporting a complaint, we will assess it based on the information provided. Where necessary, we may request additional information (e.g. photos). If the complaint is justified, we will offer an appropriate solution.

Order Process, Delivery & Service

Order Process, Delivery & Service

Ordering via our website

In our webshop you will find our collection available to order online, often directly from stock and delivered to your home quickly. Would you like to order an item? Enter the desired quantity and click the “Add to cart” button to add the item to your shopping cart. You can then continue shopping or proceed to confirm your order. In the checkout, you enter your personal details and select your preferred payment method. Once the payment has been completed, you will receive an order confirmation by email and we will prepare your order for shipment as soon as possible.

Prices

All prices on our website include VAT.

Payment options

When placing your order, you can choose how you would like to pay. We offer the following options:

iDEAL (Bancontact for Belgian visitors):
With this payment method, you can complete your payment directly during the checkout process via your own bank. You pay within your trusted online banking environment, based on your bank’s specific security methods. If you use online banking, you can use iDEAL or Bancontact immediately without registering. Once we have received your payment, we will confirm your order and deliver the items in accordance with the stated delivery time.

Credit Card:
You can pay with your MasterCard, Maestro or VISA card. The transaction is processed via the trusted and secure environment of Payment Service Provider PAY.

in3:
With in3, you can pay for your purchase in three equal instalments, with no interest or hidden fees. You pay the first instalment directly at checkout in our webshop. The second instalment follows after 30 days and the third after 60 days.

American Express:
You can pay with American Express. The transaction is securely processed via Shopify Payments.

Free delivery in the Netherlands

Your order will be delivered free of charge within the Netherlands.

Delivery costs Belgium

Delivery costs for Belgium are €9.95 per shipment. The delivery costs are calculated and displayed at checkout.

Delivery time

The delivery times stated with the products are indicative. The final delivery time will be confirmed in your order confirmation.

Method of delivery

Depending on the composition of your order, it will be delivered by our carrier or by post. If the order can be shipped as a parcel, PostNL will handle the delivery. For other deliveries in the Netherlands, our carrier Dutchned BV will take care of delivery. In Belgium, deliveries are handled by Extra@Home.

After completing your order, you will receive a confirmation email with the option to schedule a delivery date with the carrier. Otherwise, the carrier will contact you to arrange the delivery date. The items you ordered are delivered packaged and unassembled to the first door on the ground floor.

Delivery information

After placing your order, you will receive a status confirmation including a Track & Trace code (in case of PostNL). If no one is present at the specified delivery address at the time of delivery, PostNL will attempt delivery again at a later time. In the case of delivery via our carrier, Dutchned BV or Extra@Home will need to schedule a new appointment. In both cases, a “not at home” notification will be left.

Sofa placement service

It is possible to have your sofa delivered with our additional placement service. This service includes delivery of the sofa inside your home (up to the 4th floor, provided there is easy access). It is therefore important that the sofa/package can be transported safely through the stairwell. If a spacious elevator is available, the number of floors does not matter. The responsibility for ensuring the package fits through doors, hallways, stairwells or lifts lies with the customer.

Our delivery team will place and assemble the sofa and take the packaging materials back with them. This additional service is available for deliveries from Monday to Friday and costs an additional €75. Please note: this service is not available for customers in Belgium.

Validity

Our offers are valid while stocks last.

Complaints procedure

Do you have a complaint or question about our products or services? You can contact us in the following ways:

  • By email via info@woood.nl

  • By phone via +31 (0)88-2290111 during office hours on weekdays from 09:30 to 17:00 and on Saturdays from 12:00 to 17:00

  • Via our online chat from Monday to Friday, 08:30 – 17:00

We recommend clearly describing your complaint and, where possible, including photos that clearly show the issue.

A complaint is considered valid if it is not caused by:

  • incorrect assembly or handling

  • damage due to intent or negligence

  • improper use or negligent maintenance

  • normal wear and tear

You will receive a substantive response from us as soon as possible (no later than within 3 working days).

Disputes committee

If, in your opinion, a complaint has not been handled or resolved satisfactorily, you may submit your complaint/dispute to the Disputes Committee (www.sgc.nl).

Warranty

The statutory warranty applies. For all items purchased from us, the statutory warranty applies. This means that a product must meet the reasonable expectations of the consumer. In addition, we provide a standard 2-year warranty on our items. After reporting a complaint, we will assess it based on the information provided. Where necessary, we may request additional information (e.g. photos). If the complaint is justified, we will offer an appropriate solution.