We try to answer common questions online. If this does not answer your question, you can contact our customer service. From Monday to Friday from 9.30 a.m. to 5 p.m. by telephone on +31 (0)88-2290111 and via Chat (see button on the homepage) from 8.30 a.m. to 5 p.m. Or ask your question by sending an email to info@woood.nl and you will receive an answer within 2 working days.

Yes, you certainly can! We have fabric samples available of a number of sofas in our collection, which we would be happy to send you free of charge. To request a fabric sample, go to the relevant sofa in the webshop. Click on the sofa and scroll down. If a request is possible for that sofa, you will find a button with fabric sample request. It is also possible to request a sample (if available) by sending an e-mail to info@woood.nl or calling our customer service on 088-2290111.

Yes you can, you are more than welcome in our Experience Centre in Hoorn or visit a dealer nearby via ‘shops’! If you would like to see something specific from the website, please contact the relevant dealer in advance.

The standard warranty period is 2 years - without prejudice to legal rights - from the delivery date. Should you have a complaint within this year, you can report it to our customer service department at info@woood.nl. We will deal with the complaint and assess it on the basis of the information provided. Where necessary, we will request additional information (e.g. photos). If the complaint is justified, we will of course offer a suitable solution.